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The Official Release of Nokia Messaging

Nokia Messaging - December 17th, 2008 113 comments - Written by Davis Fields

Hello!

My name is Davis Fields, and I’m a product manager for Nokia Messaging. I’m happy to announce the official release of Nokia Messaging. Please go to http://email.nokia.com to download the latest version. Today is the last day we’re going to be on BetaLabs and I’m going to begin posting on this S60 Living blog. I’ll write about updates to the service, features we’re working on, and helpful tips and demonstrations. If you’re new to Nokia Messaging, please check out all my old posts about it on the BetaLabs blog.

I look forward to continuing the great dialogue we have with the users of Nokia Messaging. Thanks for your feedback, and enjoy the holidays and the new release of Nokia Messaging!

-Davis Fields – Nokia Messaging Team

Tags: ,

About the author Davis Fields

Hi, my name is Davis Fields. I work as a product manager for Nokia Messaging – specifically, I work with taking user feedback and plugging it [..]

Comments(113)

  1. irfun4ever wrote December 17th, 2008 at 7:17 pm

    WoW! i will check i out now. i hope it will be very usefull like Nokia Internet Radio ( i love it so much)

  2. irfun4ever wrote December 17th, 2008 at 7:33 pm

    first feedback about this program.
    i have a web site and i m using google email app for my email service. and i cant setup my email. where can i find a tutorial about this.
    Thank you :)

  3. Nikhil Chawla wrote December 17th, 2008 at 10:10 pm

    This application is like a blessing for me,I have used mail for exchange and Google’s Gmail application on my E61 but as Stefan said this application is like a can of different worms,it surely is :)
    Keep up the innovative ideas flowing Nokia Inc. and thanks David for the warm announcement.

  4. OKO wrote December 17th, 2008 at 11:51 pm

    Hi Davis! Really good job! It’s working much faster then before. The only thing I can’t add my second email address due to it was used for my previous (old) nokia email account and I can’t used for my current account. I have cancelled my old account, removed my email address from, but still unable to use. Any suggestions?

  5. Brian Doherty wrote December 18th, 2008 at 12:19 am

    Looks good – IMAP folders are a good additional feature. I’m still missing the feature that lets you specify a return-to address. Wasn’t that in the first beta?

  6. Waleed Gumaa wrote December 18th, 2008 at 10:14 am

    Very good application, however in the latest incarnation, wifi as a connection method has disappeard!!!

    Have I missed something?

  7. Misty wrote December 18th, 2008 at 5:47 pm

    There is no support for S60 5th edition phones yet (the 5800 XpressMusic specifically) so I have no idea how well it works or not. I did try using the app for the N96 but it crashed constantly. Boo. :(

  8. Adam wrote December 19th, 2008 at 11:08 am

    HUGE PROBLEM! Application is great, although why take away the access point list!? this now makes the app useless – I connect through work wi-fi while at work, and then the internet access point when elsewhere? How do u change? Many of us do not have an unlimitted data plan, and the use of Wi-Fi is a must when sending large e-mails – thus reducing costs? also not able to swap to my home wi-fi when at home? Can anyone comment on the reason such a HUGE option has been removed? I would have rather stayed on the beta release with this option enabled…… The help menue mentions this is availabel in the ‘enterprise’ version’?? although there is no way to get it – Are you stopping those of us that cant pay yet from using this feature??

  9. Edwin wrote December 19th, 2008 at 1:51 pm

    I have installed the application, and setup an account. No e-mail is shown on the phone, even though I have new e-mail in my IMAP account.

  10. Edwin wrote December 19th, 2008 at 5:08 pm

    Ok, in response to my comment above, I am getting e-mails on my phone now. Not sure what changed, but it does work now

  11. G Webb wrote December 19th, 2008 at 9:32 pm

    I have an E61 (3.0633.09.04 RM-89) and I think I have found a bug with Nokia Email. When it is installed clicking on options for images in the Gallery brings up a warning message instead of opening the menu – “unable to execute file due to security reasons”. This occurs in both the image list and when viewing individual images. Uninstalling Nokia Email fixes this issue.

    I hope this can be fixed as the release version of Nokia Email is a good email client.

  12. Peter wrote December 20th, 2008 at 1:25 am

    How can I set it up for working with Google Apps email (Google hosted domain) ? please help…

  13. Alban wrote December 20th, 2008 at 12:34 pm

    I have only one question. The default message app that comes with my Nokia E90 allows one to read html email (attachment html). Will Nokia messaging also do so? Without html, I would rather continue with the default. i have looked for an option to download html email and could not find it.

    Regards,

    Alban

  14. Jom Round wrote December 21st, 2008 at 6:51 pm

    The graduated Nokia Messaging app looks more like a beta minus one version.

  15. Lex wrote December 22nd, 2008 at 12:39 am

    Now that I upgraded from Beta, I can’t get attachments to download? Made sure attachmen size was not too big but it starts to sync but then doesn’t get the attachment. Any ideas?

  16. Steve wrote December 22nd, 2008 at 6:01 pm

    I’m still getting “Unable to connect with the information provided. please try again” when I try and set up a Google Apps hosted e-mail address. Has anyone managed to set one of these up since the latest Nokia e-mail version was made available?

  17. Peter wrote December 22nd, 2008 at 10:48 pm

    Since last week I cannot sent any emails. I’m getting “500: Failure – Unrecognized SSL message, plaintext connection?” error message.

    Please help because I do like the application and would like to continue to use this.

  18. Usman wrote December 24th, 2008 at 2:27 pm

    well ever since I have upgraded to this “graduated version”, I have to either sync manually or else I get mails after hours of delay! Can’t understand my the push to mail option has been replaced with “soonest “.
    Doesn’t look soon to me at all

  19. Nokia E71 firmware 110.07.127 wrote December 24th, 2008 at 2:56 pm

    Messaging bugs on Nokia E71, sent to Davis by e-mail:

    1. When trying to Compose, phone says “Composing: not enough memory!” or something like that.

    2. When trying to Compose, phone says “Address Book not available”

    3. When occasionally able to start composing, after adding one addressee, the new message window closes by itself and the app jumps back to the main Messaging menu screen.

    4. When able to start composing, and entering part of an addressee’s name, the address book list takes a few seconds to appear (slow performance, that’s all).

    5. App randomly requests that I log in to the service (i.e., by typing my password into the phone). It does this a few times per day, even when I have network access.

    6. The Search app built into the phone does not search Nokia Messaging, even with all possible search services selected. You may not have written software for this yet, but business users will insist on it.

    Sync with IMAP folders seems to work well. Attachments download fine, but they take a while to start downloading and then Quickoffice takes a while to open them. Cannot add second e-mail account either.

  20. Dennis Bournique wrote December 25th, 2008 at 4:03 am

    Latest version is an improvement in many respects but I can’t find any way to change the access point.

    On my N95-3 iNokia Mail is stuck on my home WiFi access point with no way to change it.

    This makes the app useless for it’s intended purpose as I can’t use email when I’m out and about.

  21. tkumars wrote December 25th, 2008 at 4:12 pm

    Hi Steve , Try to reinstall the application .

  22. Xradeon wrote December 29th, 2008 at 10:22 pm

    I’m new to this app on my N82, but I can’t use it ’cause I get the same as Steve “Unable to connect with the information provided. please try again” I’ve reinstalled the app and nothing.. What could it be??

  23. Madoda wrote December 30th, 2008 at 9:00 am

    Hi Davis

    After I tried to upgrade my Beta, I followed all the steps I have been following since I started to use the first Beta.
    But when I get to the setup, I enter my email address, then shortly I get the message “Unable to connect with the information provided. Please try again”.
    This has been happening since the 17th of Dec. I see I am not the only one experiencing this problem I have been following the feedback on Nokia Beta Labs and on S60 Living Blog but you have never addressed this issue.

    I am using a Nokia E61i.

    Thanks

    Madoda

  24. ruffneckc wrote January 1st, 2009 at 6:00 am

    I am also getting the error message “Unable to connect with the information provided. Please try again.” I have a GMail account as well but I am not able to receive SMS message on my phone so I installed the Nokia Messaging app manually from email.nokia.com.

    Any idea as to what is causing this issue?

  25. Mario wrote January 4th, 2009 at 2:17 am

    I’m having the same problem as many here. A Google hosted domain and an E61, accessing through IMAP. “Unable to connect with the information provided”. The original (cruddy) Messaging app that came with the phone works fine. Is there anyone actually reading these comments and possibly taking action or replying? I haven’t seen any resolution.

  26. Ethan wrote January 5th, 2009 at 5:40 am

    I can’t select different access point to sync my email, Can we have the beta version back? It’s just more friendly.

  27. Davis Fields wrote January 5th, 2009 at 9:19 pm

    Hello,

    Sorry for the delay in responses over the holiday. Here’s a few tips / suggestions.

    UPDATE FROM NOKIA MESSAGING TEAM:

    A few answers for the time being -
    1. Access point selection is coming back in an upcoming patch. We made a big mistake on this (it wasn’t an arbitrary decision, we’re exploring better ways to switch between APNs as well). Apologies for any problems this may have caused. Here’s one workaround for the time being:
    - during client setup (in the E-Mail setup program which runs after receiving the text message), set the connection as default. this will mean that the email client will take the system default connection.
    - to swap to 3G data or other wifi connection: open the browser (or other application that needs to go OTA). if you have set data connection to “always ask”, the S60 will ask you what connection you would like to use…select (for example) 3G.
    - close browser and connection.
    - email client will now automatically connect to the last data connection.

    2. We’re going through and fixing issues with the “500: Failure – Unrecognized SSL message, plaintext connection?”. One of the changes we made in this release was to use your mail provider’s SMTP server to send out emails (so they always appear in your webmail sent email). That change caused problems for some users. We’re actively fixing them. We did a large patch on Friday that resolved most of these issues, but if you’re experiencing that problem, please send an email to support@nokiamessaging.com

    3. If you’re getting connection error messages, try this: Log into email.nokia.com using your email address and password you signed up with, choose “edit settings” on either of your email addresses, change the password (just put back in your email password, don’t actually change it). Go back to the main page of the website and choose “install” and re-send the installation SMS to your phone.

    We ARE reading your comments here, emails you send to nokiaemail [at] nokia.com, and blog and forum posts around the internet. Your feedback is valuable, and while any problems you’re experiencing with Nokia Messaging are understandably frustrating, we’re working to resolve them for you. The fixes that we make today will result in a much better final product as we continue to improve Nokia Messaging.

  28. Xradeon wrote January 6th, 2009 at 12:08 am

    Thanks Davis for the suggestions. I’ll try again later changeing the password on my mail account. But I’ve done that many times and the connection error message is still there.. I downloaded manually the app ’cause my carrier doesn’t send the installation sms to my phone. Thanks anyway!!

  29. Roberto wrote January 6th, 2009 at 9:33 pm

    I’m having the same problem as many here. My N95 8GB work fine with beta, after installation of new version i get the message “Unable to connect with the information provided. Please try again”. Before email address not request the password.
    When solving various problems?

  30. Xradeon wrote January 7th, 2009 at 6:36 am

    Changing the email password doesn’t work. Tried many times and still getting “Unable to connect with the information provided. Please try again”.. Any other idea??

  31. Roberto wrote January 7th, 2009 at 2:08 pm

    Same problem…

  32. ankit wrote January 7th, 2009 at 6:15 pm

    “Unable to connect with the information provided. Please try again” and server not found when we click on email . please rectify the problem as early as possible so that i can use the service .

  33. Juniper wrote January 8th, 2009 at 11:09 am

    Davis,
    @27
    Only installed this for the first time yesterday and it worked first time with a googlemail account.
    I too had the “Address Book not available” problem and really do need to have Access point selection with “Always ask”.
    How will we be made aware that the upcoming patch is available?

  34. Roberto wrote January 8th, 2009 at 1:28 pm

    Solution: before installation of software (when the setup finish) not close the browser and wait opening of interface Nokia Email. Solved.

  35. Roberto wrote January 8th, 2009 at 8:58 pm

    …after…

  36. chris b wrote January 8th, 2009 at 9:20 pm

    I tried that Roberto and no luck.

    Seriousdly considering hitting town tomorrow and exchanging the e71 for a blackberry

  37. Roberto wrote January 9th, 2009 at 1:28 pm

    wait before installation of software, wait, no fear.

  38. Sacha Obado wrote January 9th, 2009 at 8:42 pm

    Hi I have been having a problem ever since Nokia Email went out of beta i have been unable to install Nokia Messaging and I even stopped receiving the installation sms. I tried downloading from the link and it installs fine but the problem comes at the setup it keeps saying unable to get settings from carrier. I’m based in Uganda and it was working fine when nokia email beta started it only stopped when it changed from Nokia Email to Nokia Messaging. So what can i do? i have resorted to using Seven Beta.. Any help would be appreciated. I’m Using a Nokia E61i with MTN Uganda.

  39. managersteve wrote January 9th, 2009 at 9:04 pm

    I seem to find that email is not pushing to the device (E71) that quickly. In fact, alot of the time when I navigate to the nokia messaging interface, the sync circle is very often greyed out with a line through it, indicating, I presume, that the connection is offline or inactive. I then have to manually sync and the circl turns green with the arrow circling round, indicating in sync mode. However, a lot of the time, when the sync is finished the circle turms grey and line through it again! Basically I now have little confidence that emails will pushed to my phone instantly, and have to frequently check and manually sync to ensure emails are not being missed. I was under the impression that this was a push email service, providing instant mail delivery? – sometime it does do that, but not as frequently as I would expect. My settings are set to ’soonest’ under ’send and receive’ in ‘when to sync’ setting. Anyone else got same experiences? – any fix please??!!

    Seriously considering reverting to runninng seven beta along side as emails pushed instantly to phone in my experience -I would then sync nokia messaging as i prefer to use the nokia interface.

    Nokia E71 on O2 in UK.

  40. Davis Fields wrote January 12th, 2009 at 11:05 pm

    We are currently working on both the “unable to connect” issue as well as previously mentioned items. We should have an update by the end of the month, and I will keep you posted on this blog in a new post coming soon. Thanks again for your patience.

    -Davis Fields
    Nokia Messaging

  41. Phil wrote January 12th, 2009 at 11:59 pm

    I too tried to install Nokia Messaging for the first time on my new N95 and it immediately gave me ‘unable to connect’ messages. Also, hopefully the ability to choose an access point comes back in a future release too as that is a major feature persuading me to use this application.

    Can’t wait for the next release…

  42. Steve wrote January 13th, 2009 at 1:53 am

    I have just started using Nokia Mesaaging after a short stint with the Beta version. I stopped using the beta version due to what I describe as bloat. On the e71 home screen there is too much information even when no emails are present in your inbox – a simple reference to the inbox name and number of new emails will suffice. Also rather than having the email alert constantly on the homescreen can we set it to only appear once an email arrives? I run two email accounts but the homescreen only refers to the default by name, relegating the other to a non-descriptive ‘other mailboxes’. If you are running ten then it would be nice to know which inbox holds the incoming mail rather then scouting through the other nine. Don’t get me wrong, the general functionality of NOKIA EMAIL is very good though the interface itself could be improved – not really one for the IPhone or the Blackberry bold but their crisp clear messaging leaves NOKIA EMAIL looking a bit dated even before it as started. It would be great to take advantage of the 16m colour pixels and provide us with something to rival the IPhone/Blackberry – perhaps we will have something to boast about when the HTML version gets released – come on Nokia – push the envelope – if you can’t do that then at least match the competition, you have the device lets use its capabilities.

    Watch this space for how I get on with the latest version!!!

  43. Ethan wrote January 13th, 2009 at 6:29 am

    I am using E90 and i wonder if i can install and run the nokia email on my card memory instead of the phone memory, it really slow down my phone! thanks.

  44. Giovanni wrote January 13th, 2009 at 6:35 pm

    Still getting the “unable to connect” problem.
    Still does not send the SMS with the download link.
    :-(

  45. audieL wrote January 14th, 2009 at 2:21 pm

    i recently updated the firmware of my E61i to 3.0633.69.00.. every function worked well except when i tried to open up images it posted an error “unable to execute file due to security reasons”. i tried uninstalling the other 3rd party applications but to no avail… same error. i removed the memory card from my phone and “Wala” it worked again.!. i can view the images.. i suspect an error occured on the memory card when a made a restoration from phone back up on my PC. i can still use my memory card though my E61i cant read images with it, but i can still use it as storage. well folks.. if you have better solutions for the restoration of the memory card then please share it with me. if not i guess for all those individuals who have same problem as i do…only solution i see is……… buy another memory card.. good luck and may the Universe bless you all..

  46. kroff wrote January 14th, 2009 at 9:11 pm

    There is something wrong with this app on my nokia e71 with the new firmware.(didnt test it on the old firmware)
    I’ve got everything sorted on the web page, put my two gmail accounts in, but when i try to configure the nokia messaging app, it asks of me only the email address, no password, and after the “getting e-mail settings” i get an error “unable to connect with the information provided. Please try again”

    i guess this error is normal, since the app did not asked me the password.
    help?

  47. Matt Kangas wrote January 15th, 2009 at 5:34 am

    I just upgraded my E71-2 to the latest firmware (200.21.118) and ran smack into the “Unable to connect with the information provided. Please try again” error. Very frustrating!

    However, after much experimentation, IT WORKS AGAIN. Here are the steps I took which led to success:

    1) Remove the old version via app manager. There were two apps named “Nokia Email” to remove.
    2) Eject my memory card and power off/on. (Just to be safe)
    3) On my desktop machine, log into http://email.nokia.com/
    3.1) “Edit Settings” — reset my email account password
    3.2) “Password” — reset this password too
    3.3) “Install” — Enter phone # (for USA) and select phone model. This sends an SMS

    NOTE: I was previously going direct to http://email.nokia.com/ in my phone’s browser and downloading that way. The only attempt that worked for me was when I followed the SMS link.

    4) Install, it says I need to reboot to complete the install, let it reboot
    5) The setup wizard now asks only for my PASSWORD, not my email address. Hooray!

    Hope this helps someone else!

  48. Giovanni wrote January 15th, 2009 at 10:34 am

    I finally installed and configured the app on my E71.
    But… it does not sync in any way!!! :( :(:(:(

    Now I’m clueless…

  49. Abubakar Wakili wrote January 15th, 2009 at 10:58 pm

    i have the same prblem have no idea on wht to do.i have installed it more than a hundered times but still no result.am using an n95.i hope they slove the problem soon……i even tried installing the old application it tries to sign in but it says it does not support gmail.

  50. George K wrote January 16th, 2009 at 1:45 pm

    Have been using Nokia Messaging for about a week. Had used BB Connect earlier briefly. Thought this was the closest thing to that so far.
    But today things went haywire. I’ve stopped getting new mails from my Yahoo mailbox. Tried re-feeding the password, reinstalling the app on the phone, deleted the email account and adding again, nothing worked..
    Guess it’s back to old BBC. Hope the salesman won’t smirk at me when I walk into the Vodafone store…

  51. jean wrote January 16th, 2009 at 1:52 pm

    hello,

    please let me disable the auto setup wizard… some services get set to pop even if you have subscribed to the IMAP service, and you can’t change it after mailbox creation…

    cheers
    Jean

  52. Steve wrote January 16th, 2009 at 8:02 pm

    Seem to have a problem opening PDF attachments.Just get a blank screen

  53. Steve wrote January 16th, 2009 at 10:30 pm

    There seems to be a lot of people who have been having trouble with synching yahoo mail in the last few days. Does anyone know if this is something yahoo have done to stop us using nokia mail with basic yahoo accounts? Anyone using yahoo mail plus accounts?

    http://discussions.europe.nokia.com/discussions/board/message?board.id=messaging&message.id=12510

  54. Davis Fields wrote January 17th, 2009 at 12:41 am

    Hello,

    please refer to this post for an update on Yahoo Mail.

    http://blogs.s60.com/2009/01/update-for-yahoo-mail-users-of-nokia-messaging

    Thanks,
    -Davis Fields

  55. Paul wrote January 19th, 2009 at 12:30 pm

    E71 syncs for a short while then the green sync circle turns white/grey with a line through it. I Don’t get email until I manually sync.
    My friend recently got a G1 and it worked out of the box with full push email and he’s rubbing my face into the poor push by Nokia.

  56. Rico wrote January 19th, 2009 at 10:30 pm

    I’ve installed Nokia Messaging onto a Nokia E71 using my 2 imap accounts hosted at 1and1. Configuration is fine and downloaded email out of my inbox onto phone. Problem is that since this morning (Mon19th UK) no further new messages have been pushed to my phone. There are new messages in my inbox of course. I’ve tried manual synching and although no error message the new messages still refuse to show. I have, BTW, sent email OK.

    I like the program and no doubt can only get better! I’m curious as to why new messages aren’t been downloaded?

  57. kroff wrote January 21st, 2009 at 10:33 pm

    i can’t setup this thing. while installing it always asks me my email, without password. and i can’t connect.

    So, i tried to create a new user, with my other gmail account, and still no luck.
    now i can’t put my second mail in my first account, because it says its registered under another account.

    How can i delete the whole account? And why do i have to use my email and real password for the nokia messaging user account

  58. Charles wrote January 22nd, 2009 at 1:29 am

    Hi,

    First of all it’s a fantastic program and integrates beautifully on my e71. It’s (nearly) perfect. I’ve configured a gmail account which works very well, but when I reply to emails I can’t see my reply anywhere – it’s not save to the sent folder and also not tacked onto the email I replied to in the inbox. Where can I see my replies?

  59. Charles wrote January 22nd, 2009 at 1:31 am

    Also I would like to add that when replying there is no ‘message sent’ confirmation to let me know it worked. As the reply doesn’t appear to save anywhere there is no way to know if it worked or not, other than checking my gmail account on my PC – where I can see the email in my sent folder.

  60. Scud wrote January 22nd, 2009 at 3:11 am

    Doesn’t work on my E71. Never received pushed email, synced couple of times manually only, and since then — nothing. Seeing how many people struggle with the app, I can’t understand how Nokia is going to charge money for the service.

  61. spamidi wrote January 23rd, 2009 at 12:13 am

    Hi,

    I installed the latest version of the messaging software. The new version has introduced lot of bugs I am ok with the bugs as it is a beta product. But the most annoying bug for me is that I cant access my image files to zoom them or set a particular image as a wall paper. The moment I select options menu for an image I get message “Unable to execute file for Security reasons.”, The only work around for me is to uninstall the email messaging application and set my new wall paper and then install email messaging again .. The same error occurs when I try to Calendar and click options. Any suggestions on how to fix these errors …

  62. johnF wrote January 23rd, 2009 at 10:49 am

    I’ve installed and removed the program a bunch of times, with no positive result. My phone is an N95. When I follow the SMS link, dowload, then install, I get a screen that says: “Welcome Select Stat to set up your account on this device”. When I click Start, nothing happens. The only way to get out of this screen is by pressing Exit. If I Exit, when I come back it asks me for my email, not my password, then I get the annoying “Unable to connect with the information provided. Please try again” that many people here get.

    What can I do? Please help.

    Thank you.

  63. Vkhanna wrote January 24th, 2009 at 8:30 am

    Hi,

    I installed the application, and am using Google Apps as my corporate e-mail. My Inbox shows me no messages, although i am able to send e-mails. I have tried to synch several times with no luck….

    Could you point me in the right direction…

    Regards,

  64. Josh wrote January 24th, 2009 at 7:35 pm

    Nokia E71

    Hi there,

    Just wondering if it it possible to use Nokia Messaging for someone who owns their own domain with hosting and not from an ISP or mainstream email provider. I need to provide manual settings.

    I get the following error when attempting to sign-up online using my email address and password:

    “Unable to connect to the server. Please try again later.”

    Any suggestions anyone?

    Cheers,

    Josh

  65. Josh wrote January 25th, 2009 at 7:08 am

    Re: Post No. 67

    All is resolved. Created an account using my gmail, added another mailbox whilst still logged in, then visited this link which allowed me to manually set some extra settings which miraculously worked. Hope this helps!

    https://netac5.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSupport.action

    I now can access the Nokia Messaging service using myname@mydomain.com! Works perfectly with IMAP..

    Cheers,

    Josh

  66. Josh wrote January 25th, 2009 at 10:05 am

    This URL worked even better: https://netac5.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSupport.action

  67. kroff wrote January 25th, 2009 at 4:03 pm

    Can someone help me on how to unregister a nokia messaging account?
    i made two accounts with mail1@gmail.com and mail2@gmail.com
    but now i can’t add email2@gmail.com to my first account since the email is already registered in the second account.

    i was playing around to get the email service to work but both dont work on my e71

  68. Josh wrote January 25th, 2009 at 5:40 pm

    Sorry, correction:

    https://netac2.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSupport.action

  69. JoSe wrote January 26th, 2009 at 7:37 pm

    What beats me is: IS THIS NOKIA MESSAGING ABLE TO BE RELEASED AS A RELEASE CANDIDATE ? I think all the dissatisfied users in this post (including me) prove otherwise.
    I thought it was only MS who released buggy software…

  70. JoSe wrote January 26th, 2009 at 7:51 pm

    Tried everything that post # 27 says with no luck.
    This Nokia Messaging SUCKS, plain and simple

  71. JoSe wrote January 26th, 2009 at 8:21 pm

    Per Mr. Field´s suggestion, I will point my problems with Nokia Messaging:
    To begin with, Nokia installation SMS does not work here in Argentina, so we have to dismiss that form of installation.
    After entering my email data at http://email.nokia.com, I enter that same address on my N82 with last firmware, download and install the application. When I try to run it for the first time, it asks for my email address. After entering it, it tries to connect but after a while shows the “Unable to connect with the entered information, please try again” (in spanish of course).
    I changed the password at email.nokia.com as per Mr. Field´s suggestion but whith no luck.

    That´s why I think Nokia Messaging SUCKS

  72. Alessandro wrote January 26th, 2009 at 9:17 pm

    New hint: just tried to send me an email using Nokia Messaging client on my N96 from one account to another one…. Synch works perfectly and instantly!!! In the sense that I can see the message (on the web interface, not on the N96) arrived in the Inbox of address 1 and in the Sent folder of address 2.

    More and more weird…

  73. Davis Fields wrote January 26th, 2009 at 9:33 pm

    To Jose – was attempting to have a conversation with you on email specific to the problem you’re experiencing, but you seem to want to continue to have it in the blogs. You need either the SMS or to be in a country we’ve rolled out Nokia Messaging (Argentina not being one of those countries) in to have setup function correctly, otherwise, Nokia Messaging will not work. We have hundreds and hundreds of users in Argentina, so it sounds like Jose is having a problem more specific to him.

    To summarize what I’ve said before – this is not the final release, nor is a release we’re charging anybody for. We’ve got a patch coming in the next few weeks to fix myriad issues, a new version coming that brings really nice HTML support and other features, and we’re currently working on bringing a great IM experience as well.

    I can understand someone reading the comments on this article and thinking this is a buggy product, but we’ve had tens of thousands of users sign up in the month since I’ve posted this article. You don’t find a lot of comments on software release articles that say, “Hey, everything works great!”. People write when things don’t work. We look at the things you write and we work on fixing them.

    Again, if you’re having a problem sending emails through Nokia Messaging, please write support@nokiamessaging.com. Other support questions can go through http://www.nokia.com/support, or through nokiaemail [at] nokia.com.

    -Davis Fields
    Nokia Messaging

  74. Charles wrote January 27th, 2009 at 9:22 am

    Hi David,

    Could you address these issues directly?

    1. When sending a reply email, where is the contents of the reply email stored? It isn’t in the sent folder or attached to the original email.

    2. Why is there no confirmation dialogue when sending an email?

    Apart from these and the lack of data access point control this is a great program – I would like to be one of the people giving positive feedback also! It feels slick and I like the notifications. Actually one more thing- I would like to be able to minimise the homescreen notification to only take up one or two lines. Please include this option! Love your work.

    Best regards,
    Charles

  75. Harish wrote January 27th, 2009 at 10:04 am

    hi davis, i am on google apps account. i was using latest version of nokia messaging :

    1)messages sent from devise not showing up in webmail sent folder (last beta was not a problem on this count)

    I had to remove my SIM card and upon reinserting the email software was giving a lot of trouble :

    1)the auto sync failed to function and i had to always manually sync it.
    2)it was alternating between detecting my GPRS and wifi and I had to go thru my browser to correct this

    in the end i uninstalled and went back to last beta version [build 9.3.0.123 (main)] but i find that the sent folder problem exists now even in this build (whereas i did not have this issue while using this version before upgrading to the alpha version of the nokia messaging)

    all in all not such a pleasant experience so far.

  76. Greg wrote January 28th, 2009 at 11:46 pm

    I just purchased a Nokia N85 and downloaded Nokia Messaging. I am having a similar problem syncing as USman and Alessandro have experienced.

    I have checked my email on a computerand noticed new emails. These emails had not been sync’d to my N85. It sometimes takes several hours to receive these same emails to my phone via Nokia Messaging. These emails will come in chunks at the same time. However, the time and date of the emails reflect the it accurately, and not the date and time received by the phone. The problem appears random, sometimes I receive the emails and sometimes I do not.

    In conclusion, sync’ing is not consistent and I have experienced delays in receiving some emails via Nokia Messaging.

  77. Greg wrote January 28th, 2009 at 11:48 pm

    P.S. Manual sync does not alleviate the problem. The application shows the “sync” symbol, and nothing happens.

  78. Charles wrote January 29th, 2009 at 1:58 am

    Hi Davis,

    Is it possible for you to give us an ETA on the next version release? I have decided to uninstall the app at this stage as it has a few too many problems. I actually bought the e71 because I was assured it would handle my emails effortlessly so it’s a little disappointing. Please provide a facilty to register for email updates regarding the release of new versions.

    I do like the program a lot and I would be happy to pay a small fee for it to have it working properly. I actually need these functions!

    Best regards,
    Charles

  79. Bryant wrote January 29th, 2009 at 4:37 am

    Running on my E71 and its working like a charm with my mail2web IMAP acct!!! Using Birdstep smartconnect to manage access points. Great app..thanks Nokia Team!!!!

  80. AK Wong wrote January 30th, 2009 at 6:40 am

    Hi Davis, I just installed this yesterday and am using it with my Yahoo Mail account. So far everything has worked brilliantly. Previously I was using three different methods of accessing my email: (a) standard S60 email client, (b) via web browser at m.yahoo.com, (c) the Yahoo! Go application. From my experience so far, Nokia Messaging is the best of the lot! Thank you for an excellent product and service.

  81. Joseph wrote January 30th, 2009 at 7:08 am

    The auto sync is delayed…
    I just tried to email myself…
    I saw the mail in my gmail’s inbox (unopen)
    but its not reflected on my E71 yet… and I am still waiting as I am typing this (waited 10mins then the email came thru….. Zzz…)

    What can I do to make it work real time?
    (my setting is “always on”)

  82. Alessandro wrote January 30th, 2009 at 1:36 pm

    Hi Guys,
    the Nokia Messaging continues behaving very strangely… It seems like it wsorks at night (CET) and in the morning (til 9-10 AM), then it stops. Useless maybe, but that’s really useless… Yesterday I haven’t received a single email msg on my N96. Tonight at 2:35 AM … the flood: all emails in one shot (about 200) Crazy, isn’t it?
    Just as other users say, manual synch doens’t help at all: wheel turns, and stops, no emails on the mobile!

    I wrote to support@nokiamessaging.com and I was bounced… (se my previous comment).
    I wrote to Nokia Italian customer care: they were kind, but they didn’t help (they said “upgrade your nokia messaging with latest version”, which I already had, so…)

    My setting is also REAL TIME as Joseph’s.

    I think that Nokia should tale an official position on this situation.

    I also think that Nokia Messaging IS working, but they underestimated the load (user requests) and their infrastructure is not properly sized. So in my opinion – for what it’s worth – we are not experiencing real bugs, but “just” a DoS (caused by other users, to which Nokia is giving priority…).

    PLEASE, NOKIA, EITHER YOU MAKE THIS THING WORK, OR YOU SUSPEND THE SERVICE UNTIL IT IS WORKING PROPERLY.
    LIKE THIS, IT IS SOOOOOOO FRUSTRATING!!! :-(

  83. miked wrote January 30th, 2009 at 8:58 pm

    Messaging worked great for 3 days and then stopped working. Resetting passwords did not fix the problem. Leaves the E71 as a poos email tool. I will be returning it.

  84. Mike D wrote January 31st, 2009 at 4:19 am

    Well about half my messages showed (about 6 hours after they showed up in my Yahoo email box), but they are truncated and do not show the message. The other half of the messages never showed.

  85. Stuart wrote January 31st, 2009 at 7:23 am

    I have found that Nokia Messaging is always asking for a wifi access point when it tries to sync. Because my SSID on my home router is set to hidden, Nokia Messaging can’t see it! When it asks for a wifi access point, I have to type in my SSID, then it can connect (for that sync only – rinse and repeat for the next sync). Any other application on my phone can see the hidden connection okay (as it is set up as the default access point in my phone settings). This is really quite frustrating. I have tried the methods mentioned above by Davis Fields, but they do not work for me.

  86. Handschuh wrote February 2nd, 2009 at 12:57 am

    My E71 also does only sync manually with nokia messaging although the application claims to be online all the time.
    Sending emails works like a charm, but I never received even one email automatically.

  87. Markus wrote February 6th, 2009 at 5:14 pm

    Handschuh i can agree,

    since 2 days the emails are not being pushed to my E71, im using a custom domain with google apps,
    in the google apps account i can see the imap connection from 213.185.186.4 gw1.vie.hosting.nokia.com
    but the mails are not being pushed to my cell.

    my gf owns a E71 aswell she is using a custom google apps account aswell, same problem there.

    I sniffed the whole connection it looks like the Nokia Servers are overloadet, the communication between google and nokias servers are okay, the communication between my e71 and the nokia server is okay aswell.. i think nokia has to handle too much mails and the result is a endless mail queue.

    Just my 2cents

  88. Andrew wrote February 8th, 2009 at 4:21 am

    Hi,

    My Nokia Messaging account has failed after an attempted password reset. The account is no longer recognised however when I try to sign up again the system says the email is already in use. I now have no usable password and can’t sign up again so cannot use the email system at all!!!!!!!! PLEASE contact me with a fix.

    Andrew

  89. Kenneth wrote February 10th, 2009 at 4:12 am

    hi. I have a @online.no mail adress, but can’t add it to nokia messaging. The server for incoming is pop.online.no but the program tries to use mail.online.no. How can i add my email?

  90. MOI wrote February 13th, 2009 at 12:53 am

    I had the same ‘Unable to connect with the entered information…………’, to resolve the problem I did the following:

    Uninstall Nokia Email client from the phone (uninstall two if there are two)

    From the Nokia Email website cancel Subscription

    Re-subscribe to Nokia email service

    Re-install application

    and bang it now works!

    MOI

  91. Ganesh wrote February 13th, 2009 at 3:04 am

    Hey Davis,

    Firstly, let me congratulate you on the fantastic product you and your team have made in Nokia Messaging. I find it really intuitive and easy to use and am eagerly anticipating future releases.

    I just thought I’d let you know about a bug I’m having when trying to add an additional email address to the service. I have 2 email addresses and Both of them are Google Mail accounts. The first one, @ganeshshankar.com works like a charm and took less than 5 minutes to set up using the Nokia Messaging interface.

    However, every time I try to add the second address, @bcsinnovations.com.au I get a “Unable to connect to the server. Please try again later.” error.

    As both accounts are Google Email accounts, I find this quite strange. I think it would be extremely helpful if we were able to manually enter connection settings for Nokia Messaging to access the mail provider because then I could just work around the auto-detection problem.

    Also, would it be possible to add auto-sync times which are less than 1 hour. I find “push” email drains my battery too quickly but only syncing ever hour is a bit long. 15min or 30min would be ideal.

    Cheers,
    Ganesh

  92. Mike wrote February 16th, 2009 at 7:36 am

    Is there a patch yet for the “always ask” being missing from Nokia Email connection?
    Please, thisis getting tiresome.

  93. Chris wrote February 18th, 2009 at 4:52 am

    Hi Nokia Email Team, I’m a new user and have a few issues but still think that this is a great tool to have on my mobile (N85). I’m not sure what communication plan you follow when a new version is released but it would be good to get an email announcing that a new version is available.

  94. Davis Fields wrote February 18th, 2009 at 6:51 am

    APN Selection is restored, and a few other items in a just-released patch.

    http://blogs.s60.com/2009/02/update-for-nokia-messaging

    Thanks for your feedback and patience,
    -Davis Fields
    Nokia Messaging

  95. Rudy Setiawan wrote February 18th, 2009 at 10:56 am

    The nokia messaging its working again on my E71. I create new account using gmail. and then add new account (my corporate email account). when its says unable to connect, i just put this link https://netac2.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSupport.action to edit my pop3 server information. and its work for me.

    thanks.

  96. Terry wrote February 20th, 2009 at 7:29 pm

    After installing Nokia Messaging, I experience the error message ‘unable to execute calendar’ when I attempt to press the Options button when in the calendar, same with to do’s

    If I uninstall Nokia Messaging the problem disappears. I have also carried out a phone reset (3* green on start up) per other threads I have seen, but this only fixes the problem to the extent Nokia Messaging has been removed from the phone.

    Was working fine until I installed the latest release

    Time to look at blackberry I think

  97. Shazada wrote February 24th, 2009 at 2:43 pm

    Hi,

    Is there a way to turn of that annoying beep when a new email arrives. My profile is in Meeting mode and normally it should play the Symbian beep(once).

  98. Reyaz Uddin wrote March 5th, 2009 at 8:51 am

    Anybody can help me, I wanted to install the Application “Nokia Email” in my E71, but its seems it has problem with installation, can you suggest me what to do?

  99. Avanzato1811 wrote March 5th, 2009 at 9:27 am

    Shazada,

    Go to Tools -> Setting -> General -> Personalisation -> Tones -> chooce E-Mail alert tone and change to tone Beep.

    Or, go to Profile -> Personalise -> Change the E-Mail alert tone to Beep once.

    Reyaz,
    What error that you get? Please give more specific information about the error.

  100. Sphinxa1 wrote March 18th, 2009 at 11:50 pm

    Hi There,
    First let me say that this product will be the only alternative to BB and finally I can use a nokia feature with a real push email feature. I have two E71s in Spain one with orange operator worked first time and my wife is very pleased with it. Second with Vodafone, having the same problem unable to connect after 5 min of trying to connect. Removed the software 7 times, tried 2 emails account one is Yahoo (which works with my wife phone) the second is GMAIL nither is working on the vodafone. Tried to change the password. No luck it cannot connect to the email server and cannot complete the setup! It is a firmware since my wife migh have a different firmware or is it operator.?

  101. Peter Hamilton wrote March 22nd, 2009 at 1:07 am

    I’ve been using Nokia Mail for a couple of days with my E71 and am on the whole impressed. There is however one feature missing from the email client: the ability to specify a bcc address to be automatically added to all outgoing messages. I need this to maintain the integrity of my main mail database, so that when I get home I can collect all the mail received and sent while I was out and using the E71, and preserve threading. I don’t think I’ve ever used a mail client which didn’t offer this feature. If you add this (and I *really* hope you do as I consider it essential) a related feature would be useful, though not essential: don’t sound the alert on receipt of the bcc messages.

  102. Rajesh wrote March 25th, 2009 at 6:18 pm

    Gmail works brilliantly on my E71 / Nokia Messaging.
    However so far I have had no luck with IMAP access to the corporate mail which works with my regular s60 email client. This account requires access over SSL for both incoming and outgoing emails.

    I do not find a way to specify using SSL for outgoing email when you try to add a new mail box using client software though it allows to specify that for incoming mail. Configuration through email.nokia.com portal doesn’t provide an option to specify secure access for both incoming and outgoing mail.

    Did anybody get around this , thanks in advance for the help.

  103. Mohamed El-Attar wrote April 13th, 2009 at 3:29 pm

    Hi Davis, I cancelled my account by accident how can I reactivate it.

    Thanks,

  104. Amit Arora wrote April 27th, 2009 at 2:17 pm

    I have mailed to the official mail adress of mokia email team….In how much time should i expect a reply from the suppor team?
    Thanks

  105. Rus wrote May 12th, 2009 at 10:14 am

    I am having problems retreiving and sending my hotmail messaged using Nokia Messaging since 10th May 2009. I think this service is down.

    Can anyone advise why there is a problem and how soon a fix will be available.
    Would appreciate it if a member of the support team can reply.

    Thanks

  106. Keksz wrote May 14th, 2009 at 12:23 pm

    Hi there,

    installed the sotfware yestarday, but is doesn’t sync autimaically, and doesn’t send the mail automatically.
    How can I fix this?

    Settings at syncing: “soonest”

    Cheers,
    Keksz

  107. Sunst wrote May 16th, 2009 at 10:43 am

    I bought an E-75 a couple of days ago. I have always been a communicator user – having owned 9500 and e90. I bought e 75 since I had to replace my e90. But I am having major problems with nokia messaging service. I configured my email account as a POP3 and it worked well for a few hours. My password was changed and I needed to update my Account Settings on email.nokia.com. This is where I am encountering major issues. In the first step it recognizes me as a registered user but does not accept my password. When I try the forgot password option, it says your name or account is not registered. the Nokia Care helpline was least helpful in resolving this issue. I can’t seem to find any other technical support for rectifying this issue. If my email, does not work – the whole purpose of buying this phone is defeated and I have no choice but to return this phone and move out of nokia family and buy a different brand phone. Please help.

  108. Nigel wrote May 18th, 2009 at 5:50 am

    Hi Davis. I am trying to install Nokia Messaging on my N82. I have a UK operator SIM but am using a USA PAYG SIM whilst in the USA for a year. This SIM doesn’t have data access so I have been using the wifi a lot. Is it not possible to install this program without a SIM led data connection? I can’t specify an access point during the installation process and it takes ages using the SIM’s MMS access point. When it’s finished, it simply sets up another mailbox in the S60 messaging application – which I already have. Is there a way round this for me – other than sticking my O2 UK SIM back in and ramping up some UK-USA data roaming charges – which I think would be extortionate? Thanks.

  109. miked wrote May 20th, 2009 at 11:11 pm

    Problem related to not being able to open attachments is not related to Nokia messaging but to old versions of Quick Office and Adobe. You must update these application or advise your contacts to use older, more standard formats.

  110. adonis wrote May 27th, 2009 at 8:06 am

    when i try to download the file it says that it is corrupted any ideas?

  111. Dankoozy wrote June 8th, 2009 at 4:07 am

    I installed this on my E51 and it sucks! sends everything through Nokia’s servers. Who came up with that bright idea. They’ll be teaming up with operators to charge separately for it soon!

    Bring back the old email client please.

  112. David wrote June 25th, 2009 at 4:36 pm

    one big missing feature….
    it would be nice if the nokia messaging email client would basically integrate with the whole system.
    i use te file manager …or gallery to browse photos and stuff, and when i press the call button to get to the send to: menu, i dont have an option to send via email. i have to create a new mailbox with the standard email client on my nokia e71 to be able to send files directly.
    that sux

  113. Mehul wrote June 26th, 2009 at 11:49 am

    Am using nokia messaging but am not able to add mail a/c which is hosted with google (google apps)

    I even unlocked Captcha successfully.

    Pls guide me

    Mehul

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